Privacy Policy

Last Updated: October 2026

Toffee Co LLC respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information Toffee Co LLC may collect when you visit ToffeeCo.com, place an order, submit a form, join our mailing list, contact us, or otherwise interact with our business; how we may use that information; and the choices available to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name

• Email address

• Telephone number

• Billing address

• Shipping address

• Recipient names and shipping addresses

• Company or organization name

• Order and purchase information

• Gift messages or other information you choose to provide

• Communications you send to Toffee Co

• Newsletter or marketing preferences

When you place an order for someone else or submit a Multiple Address Order Form, you may provide personal information about gift recipients, such as their names and shipping addresses. Please provide only information necessary for us to fulfill your order.

Payment Information

Payments may be processed through third-party payment processors.

Toffee Co may receive information regarding your transaction, such as the amount paid, payment status, transaction identification information, billing information, or limited payment details.

We do not intentionally collect or store complete credit or debit card numbers on our own systems when payments are processed by a third-party payment provider.

The payment provider's collection and use of your information may also be governed by its own privacy policy.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.

This information may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic information derived from your IP address

• Pages or products viewed

• Referring website or source

• Date and time of visits

• Website interactions

• Cookie and similar technology information

We may use this information to operate and improve our website, understand how customers use our site, troubleshoot technical problems, measure website performance, prevent fraud or misuse, and support marketing and analytics activities.

How We Use Your Information

Toffee Co may use personal information to:

• Process and fulfill orders

• Ship products to you or your designated recipients

• Calculate shipping charges

• Process multiple-address orders

• Communicate about orders, payments, shipping, or delivery

• Respond to questions and customer-service requests

• Send invoices or payment requests

• Process refunds or resolve order problems

• Maintain business and transaction records

• Prevent fraud and protect our website and business

• Improve our website, products, and customer experience

• Send newsletters, holiday ordering announcements, product updates, or promotional communications when permitted

• Comply with applicable legal, tax, accounting, or regulatory requirements

Multiple-Address & Gift Orders

Toffee Co allows customers to send gifts to other individuals and may collect recipient information for that purpose.

Recipient information may include a recipient's name, company name, shipping address, and gift message.

We use recipient information primarily to prepare, ship, deliver, and provide customer service for the order.

We do not add gift recipients to our marketing email list simply because another customer sent them a Toffee Co gift, unless the recipient separately provides their information or otherwise requests or consents to receive marketing communications.

How We Share Information

Toffee Co does not sell your personal information for money.

We may share information with third parties when reasonably necessary to operate our business and provide our services, including:

• Website and e-commerce service providers

• Payment processors

• Shipping and delivery companies

• Email and newsletter providers

• Form and document services

• Accounting and bookkeeping services

• Technology, hosting, analytics, and security providers

• Professional advisers when reasonably necessary

These providers may receive information necessary to perform services on our behalf or provide services that you request.

We may also disclose information when required or permitted by law, to respond to lawful requests, investigate suspected fraud, enforce our policies, protect Toffee Co's rights or property, or protect the safety and rights of others.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, improve performance, provide certain features, and support analytics or marketing.

Some cookies may be necessary for functions such as shopping carts, checkout, account functionality, security, and payment processing.

Other cookies or similar technologies may be provided by third-party services integrated into our website.

Where required by applicable law, you may be provided with choices regarding optional cookies.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Email & Marketing Communications

If you subscribe to our newsletter or otherwise sign up to receive marketing communications, we may use your contact information to send Toffee Co news, holiday ordering announcements, product information, promotions, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications regarding an order you have placed.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and accounting records, resolving disputes, preventing fraud, and complying with applicable legal, tax, and regulatory requirements.

Retention periods may vary depending on the type of information and why it was collected.

Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted or stored electronically.

Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights or choices regarding your personal information.

These may include the ability to request access to, correction of, or deletion of certain personal information or to opt out of certain uses of your information.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and products are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information online directly from children under 13. If we learn that such information has been collected in a manner inconsistent with applicable law, we will take reasonable steps to address it.

Links & Third-Party Services

Our website may contain links to or integrations with websites and services operated by third parties.

Toffee Co does not control the privacy practices of independent third parties. We encourage you to review the applicable privacy policies when interacting with third-party websites or services.

Legal Disclosures

We may disclose personal information when we reasonably believe disclosure is required or permitted by law, including to comply with a subpoena, court order, legal process, or government request.

We may also disclose information when reasonably necessary to protect Toffee Co LLC, our customers, our rights or property, investigate suspected fraud or security incidents, or protect the safety of others.

Business Transfers

If Toffee Co LLC is involved in a merger, acquisition, sale, reorganization, financing, or transfer of some or all of its business or assets, information maintained by the business may be transferred as part of that transaction, subject to applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, service providers, or applicable requirements.

When changes are made, the revised policy will be posted on this page with an updated Last Updated date.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Toffee Co LLC
Email: info@toffeeco.com
Call or Text: 979-418-6065
Website: ToffeeCo.com

Same family. Same Toffee. Since 1974.