Terms and Conditions

Last Updated: October 2026

Welcome to Toffee Co!

These Terms and Conditions govern your use of the Toffee Co LLC website and your purchase of products from Toffee Co LLC.

By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website or place an order.

Orders & Availability

All Toffee Co products are handmade and produced in limited quantities. Products, tin designs, sizes, and availability are subject to change without notice.

For the 2026 holiday season, we are operating at limited production capacity. Orders will be accepted only while inventory and production capacity allow.

Toffee Co reserves the right to stop accepting orders, mark products as sold out, limit quantities, or cancel an order if we are unable to fulfill it.

If Toffee Co is unable to fulfill an order after payment has been received, the customer will be contacted and an appropriate refund will be issued for the unavailable portion of the order.

Submission of an order does not guarantee availability until the order has been accepted and payment has been successfully processed.

Payment

Payment is due at the time of purchase unless other arrangements have been made directly with Toffee Co.

For multiple-destination, corporate, or other manually processed orders, Toffee Co may provide the customer with a secure electronic invoice. The order is not considered finalized until payment has been received unless otherwise agreed to in writing.

Prices are listed in U.S. dollars and are subject to change without notice. Applicable taxes, shipping charges, and other disclosed charges will be added where required.

2026 Holiday Shipping

Customers placing holiday orders may select their preferred delivery timeframe.

Thanksgiving Orders:
Thanksgiving orders will begin shipping November 10, 2026 and will generally be processed in the order received within the Thanksgiving delivery queue.

Christmas Orders:
Christmas orders will be processed separately within the Christmas delivery queue. Our goal is to have all Christmas orders shipped no later than December 15, 2026.

These dates refer to when orders are expected to ship, not guaranteed delivery dates.

If you need Toffee for a specific event, gathering, corporate function, or other date, please provide that information when placing your order. We will make reasonable efforts to accommodate requested dates whenever possible, but specific delivery dates are not guaranteed.

Shipping & Delivery

Shipping charges are calculated based on the order and destination.

Once an order has been transferred to the shipping carrier, delivery timing is outside Toffee Co's direct control. Estimated shipping or delivery dates provided by Toffee Co or a shipping carrier are estimates and are not guarantees.

Toffee Co is not responsible for carrier delays or delivery interruptions caused by circumstances outside our reasonable control, including severe weather, natural disasters, transportation disruptions, carrier service interruptions, or other unforeseen events.

We will, however, make reasonable efforts to assist customers in resolving shipping issues whenever possible.

Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review all recipient names, street addresses, apartment or suite numbers, cities, states, and ZIP codes before submitting your order.

Toffee Co is not responsible for delays, returned packages, additional shipping charges, or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may be required before the package can be shipped again.

Multiple-Address Orders

Customers shipping Toffee to 2–10 different destinations may use our Multiple Address Order Form.

After receiving the completed form, Toffee Co will review the order, calculate applicable shipping charges, and provide the customer with a secure electronic invoice.

Customers shipping to more than 10 destinations, including large corporate or gift orders, should contact Toffee Co directly for assistance.

Customers are responsible for verifying all recipient information submitted through the Multiple Address Order Form.

Food Products & Allergen Information

Toffee Co produces food products containing common food allergens.

Our Toffee contains PECANS (TREE NUTS), MILK, and SOY.

Soy is present in ingredients used in our chocolate, including soy lecithin.

Customers with food allergies, sensitivities, or dietary restrictions should carefully review the complete ingredient and allergen information provided on the product packaging before consuming or gifting Toffee Co products.

Our products are manufactured in a facility where ingredients containing common food allergens are handled.

If you have questions regarding ingredients or allergens, please contact us before placing your order.

Product Appearance

Our Toffee is handmade. Because of the nature of handmade food production, individual pieces may vary slightly in size, shape, thickness, color, pecan coverage, or appearance.

These natural variations are not considered product defects.

Tin colors, patterns, holiday designs, and packaging may also vary based on availability. When purchasing a Limited Edition or assorted holiday tin, a particular design may not be guaranteed unless specifically stated on the product listing.

Returns, Refunds & Cancellations

Because Toffee Co sells food products, we generally cannot accept returns or exchanges of food products once they have been shipped or delivered.

If there is a problem with your order, please contact us as soon as possible so we can review the situation.

If your order arrives damaged, incorrect, or otherwise materially different from what you ordered, please contact us promptly and provide your order information and, when appropriate, photographs of the product and packaging.

Refunds, replacements, or other resolutions will be determined based on the circumstances of the individual order.

Orders that have already entered production, packaging, or shipping may not be eligible for cancellation.

Approved refunds will generally be returned to the original payment method.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Lost, Stolen or Damaged Packages

If your package appears to have been lost or damaged during transit, please contact Toffee Co as soon as possible so we can assist with the carrier claim or determine an appropriate resolution.

If tracking information shows that a package was successfully delivered to the address provided by the customer, Toffee Co cannot guarantee replacement or reimbursement for packages that are subsequently lost or stolen.

Seasonal & Weather-Related Shipping

Toffee is temperature-sensitive. To protect product quality, Toffee Co may modify shipping schedules, temporarily delay shipments, or suspend shipping when weather or temperature conditions could reasonably compromise the product during transit.

When practical, affected customers will be notified of significant shipping delays.

Intellectual Property

Unless otherwise stated, Toffee Co LLC owns or has permission to use the intellectual property appearing on this website, including our business name, logos, photographs, graphics, product descriptions, written content, designs, and other original materials.

Website content is provided for personal, non-commercial use.

Without prior written permission from Toffee Co LLC, you may not reproduce, republish, sell, license, distribute, or commercially use our copyrighted materials, logos, photographs, or other protected content except as otherwise permitted by law.

Website Information

We make reasonable efforts to keep product descriptions, pricing, availability, shipping information, photographs, and other website content accurate.

However, occasional typographical errors, technical errors, inaccuracies, or omissions may occur.

Toffee Co reserves the right to correct errors, update information, or cancel an affected order when necessary. If a material error affects an order that has already been paid, we will contact the customer regarding available options or an appropriate refund.

Third-Party Services & Links

Our website may contain links to or integrations with third-party services, including payment processors, shipping providers, forms, social media platforms, and other services.

Toffee Co is not responsible for the content, availability, privacy practices, or independent actions of third-party websites or services.

Cookies & Website Technology

Our website may use cookies and similar technologies that are necessary for website functionality and may also use optional technologies for analytics, personalization, or marketing.

Some website functions may rely on third-party service providers that use their own cookies or similar technologies.

Additional information regarding how personal information is collected and used may be provided in our Privacy Policy.

Prohibited Use

You may not use the Toffee Co website for any unlawful, fraudulent, abusive, or unauthorized purpose.

You may not attempt to interfere with website security or functionality, gain unauthorized access to website systems, misuse ordering or payment systems, or use our website or content in a manner that infringes the rights of Toffee Co LLC or another party.

Limitation of Liability

To the fullest extent permitted by applicable law, Toffee Co LLC will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of our website, delays caused by third-party carriers, or circumstances outside our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where doing so would be prohibited by applicable law.

Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Any rights or remedies available to consumers under applicable federal or state law remain unaffected where those rights cannot legally be waived.

Changes to These Terms

Toffee Co LLC may update these Terms and Conditions periodically to reflect changes in our business practices, website, products, or applicable requirements.

The current version will be posted on this website with an updated revision date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by law.

Contact Us

Questions about an order, shipping, these Terms and Conditions, or Toffee Co products may be directed to:

Toffee Co LLC
Email: info@toffeeco.com
Call or Text: 979-418-6065
Website: ToffeeCo.com

Same family. Same Toffee. Since 1974.