Returns & Refunds policy

Last Updated: October 2026

At Toffee Co, we take great pride in every batch of Toffee we make and every order we send. Because our products are food items, all food sales are final once shipped, and we cannot accept traditional returns or exchanges.

That said, if something isn't right with your order, please contact us. We want you to be happy with your Toffee and will do our best to make it right.

Cancellations & Order Changes

Need to cancel or change your order? Please contact us as soon as possible.

Orders may generally be canceled or modified if they have not yet entered production, packaging, or shipping.

Once an order has entered production, been packaged, or shipped, we may be unable to cancel or modify it.

Large, corporate, multiple-address, personalized, or custom orders may be subject to different cancellation terms depending on the size of the order and whether ingredients, packaging, customization, or production have already been committed to the order.

Damaged or Incorrect Orders

We carefully prepare and package every order. If your order arrives damaged, incorrect, or materially different from what you ordered, please contact us promptly at orders@toffeeco.com.

We may ask for your order number, a description of the issue, and photographs of the product, shipping box, and packaging.

After reviewing the issue, Toffee Co may provide an appropriate replacement, refund, partial refund, or other resolution, depending on the circumstances.

Please do not discard damaged products or packaging until we have reviewed the issue, as photographs or other documentation may be needed for a shipping claim.

Handmade Product Variations

Our Toffee is handmade, and natural variations are part of what makes each batch unique.

Individual pieces may vary slightly in size, shape, thickness, color, pecan coverage, or appearance. These normal handmade variations are not considered defects and generally do not qualify for a refund or replacement.

Tin designs and seasonal packaging may also vary based on availability unless a particular design is specifically guaranteed in the product listing.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

Please carefully review the recipient's name, street address, apartment or suite number, city, state, and ZIP code before submitting your order.

Toffee Co is not responsible for delays, returned packages, additional shipping charges, or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may be required before the order can be shipped again.

Lost, Stolen or Damaged Packages

If tracking indicates that your package has been lost or damaged during transit, please contact us so we can review the shipment and assist with the carrier when appropriate.

If carrier tracking confirms that an order was successfully delivered to the address provided by the customer, Toffee Co cannot guarantee a refund or replacement if the package is subsequently lost or stolen.

We will review shipping issues individually and assist whenever reasonably possible.

Shipping Delays

Shipping and delivery dates are estimates unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delivery timing is outside Toffee Co's direct control.

Toffee Co is not responsible for carrier delays, severe weather, natural disasters, transportation interruptions, incorrect addresses, or other circumstances outside our reasonable control.

A carrier delay alone generally does not qualify an order for a refund. However, if a significant shipping delay affects the condition of your Toffee, please contact us so we can review the situation.

2026 Holiday Orders

For the 2026 holiday season, Thanksgiving orders will begin shipping November 10, 2026.

Christmas orders will be processed separately, with our goal of having all Christmas orders shipped no later than December 15, 2026.

These dates are shipping timeframes and are not guaranteed delivery dates.

If you need your Toffee for a specific event, party, corporate gathering, or other date, please let us know when placing your order. We will do our best to accommodate requested dates whenever possible, but we cannot guarantee a specific arrival date.

Approved Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Original shipping charges may be non-refundable when an order was correctly fulfilled and shipped to the address provided by the customer.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Gifts

If an order was purchased as a gift, any approved monetary refund will generally be issued to the original purchaser and original payment method.

We do not require gift recipients to return food products to us.

Contact Us

If there is a problem with your order, please contact us as soon as possible:

Toffee Co LLC
Email: info@toffeeco.com
Call or Text: 979-418-6065
Website: ToffeeCo.com

Same family. Same Toffee. Since 1974.